Refund Policy

Our goal is to achieve 100% customer satisfaction from product information to education, and our return and refund process is no exception.

Below we will detail the process of returning a product as well as how refunds are issued and the timeframe for refunds.

Return something to us.

Please contact our customer service team brilam.service@outlook.com with the following information:

Your order number. Your delivery postcode. State the reason for the return. State whether you kept the original packaging. State whether the product has been used.



Our team will make a decision based on the following:

Is the product eligible for return and refund/exchange?
Is the product eligible for return and repair?
Has the product been used?
Is the product still in its original packaging?
Is the product damaged?
Is the product defective?

How do we determine eligibility for a return for a refund or exchange?

All orders placed within 30 days are eligible to be returned for a refund or exchange, with the following exceptions:

Products damaged through misuse.
Custom-made and made-to-order products.
Products that have been used and/or are not in their original packaging.
Returns that meet the above exceptions will be refunded to you!

or

A refund will be made minus an appropriate amount. The amount deducted depends on the severity of the exception and ranges from 20% to 80% of the original price.


How can we tell if a product has been used?

We ask! (:)
If you don't tell us and the product is returned in used condition, we will contact you to discuss your options.
We may ask for photos to help us make a decision.
How do we determine if a product is defective?

Before we determine if a return is necessary, our customer support staff will ask you a few questions to help you troubleshoot and, if necessary, put you in touch with our technical team who may be able to assist you without the need for a return.

If you report a problem to us.
If our technicians believe so.
Who bears the cost of returning the product?

For products that are covered by warranty due to a defect, please contact our after-sales staff and we will provide a specific solution.

Any other costs, including repairs, exchanges or refunded returns are borne by the customer unless they fall under the terms of our warranty.

Your fixed terms are not affected.


Please remember that you need to consider your bank's timeframe in addition to the above. Most refunds will show up in your account within a few hours, however, depending on the bank, it can take up to 5-7 days for the funds to show up in your account.

Please keep the following in mind:

We are unable to issue refunds to other payment methods or credit cards. Refunds will be issued to the original account used for the original purchase.
If an approved refund has been processed and has not shown up in your account after 7 days from the date of processing, you will need to contact your bank first and then our customer service team. If your bank is unable to help, please contact our customer service team at brilam.service@outlook.com